Useful Security Tips
Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
Select access codes that are not easily guessed and are not being used on other systems and services.
Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
Sign on to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
For more information about the security of the e-transactions, press HERE.
We would like to inform you that there is an ongoing attempt to intercept data (User ID, Password, Additional Password
) through misleading email messages (phishing emails). These emails are supposedly sent by Alpha Bank and include content «cheating / misleading» the recipient (e.g. asking him/her to synchronize the One Time Password device, to confirm his/her identity etc.
), urging him/her to click on the link which leads to a page simulating Alpha Web Banking page in order to enter his/her Alpha Web Banking credentials (User ID, Password, Additional Password).
For this reason, please ignore and delete immediately any "suspicious" messages that ask you to provide personal information, contain links or attachments, and do not proceed to any further action that might be specified in that email.
Please note that Alpha Bank will never ask for your secret access codes in any way (i.e. by phone or email). Your codes are strictly personal and you should not disclose them to anyone.
It is also possible that malicious software (malware) has been installed on your computer and as a result, suspicious pop-up windows may appear (e.g. click here) during your logging-in or transaction execution. Please ignore them and inform the Bank immediately
For any questions, please contact the Alpha Bank Call Center at 801 11 326 00 00 or 210 326 00 00 when calling from a mobile or abroad.